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Terms & Conditions

Children must be supervised by a responsible adult/carer at all times. Worker Bees does not accept any responsibility for the supervision of children at any time.

Children under 3 years old must be supervised closely when using some of our smaller toys & equipment.

If you or a member of your group are showing signs of illness, you may be asked to leave the session. If you become aware of illness and/or symptoms before your session, please do not attend. In the case of sickness bugs, please ensure 48 hours have passed with no sickness.

Please ensure you take all of your belongings with you and leave promptly at the end of the session.

You may take photographs and videos, please ensure they are limited to members of your booking only.

 Please treat our toys and equipment with care, they are for everyone to enjoy. If you or a member of your group are caught deliberately damaging toys or equipment you may be asked to leave the session.

Fighting, bullying or the use of abusive language towards children or adults (including staff) will not be tolerated and you may be asked to leave the session.

No smoking or vaping is permitted.

Play is restricted to the session you are booked onto.

Please only allow children to use props and toys for their intended use. Children must not climb on equipment.

You must ensure that you or your children do not consume any food or drink near or whilst using any of our equipment or within the play area.

Hot drinks must have a secure lid and must not be consumed near the equipment or play area.

Please report any accidents or injuries occurring within the play session to a member of the team immediately.

Where possible prams and buggies must not be brought into the play session. Please bring as little as possible. 

Depending on the venue, prams and car seats may be left in the entrance foyer, however, we cannot be held responsible for any loss or damage to personal property at any time.

Equipment is cleaned between sessions, if your child has put a toy in their mouth please remove it from play and inform a member of staff to ensure it is cleaned before use.

Toys and equipment are frequently updated/switched, each session may differ slightly.

 
 
Refund Policy
 

All tickets must be booked in advance by all those attending. 

Once booked, tickets are non-refundable. If tickets are cancelled the booking will become void.
For sudden illness ticket transfers will only be accepted up until 2 hours before the event start time.
No refunds or transfers will be provided for non-attendance without prior notice of at least 2 hours.

Worker Bees Role-Play cannot be responsible for parking and it is recommended all customers leave reasonable time for travel and parking.

Worker Bees Role-Play members cannot rectify booking mistakes, please check details carefully before completing your order.

Should you have any queries regarding your booking please email us at hello@workerbeesroleplay.co.uk 

We endeavour to run each session as planned, however, in the event of unforeseen/unavoidable circumstances meaning a session is cancelled you will be contacted to transfer your booking to another date, or offered a refund.

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